77xo's Privacy Policy — Your Information Is Fully Protected
This policy provides a detailed explanation of how your personal information is collected, stored, used, and kept secure on the 77xo platform.
Introduction & Scope
77xo is a safe and trusted online casino and betting platform for players in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting their personal information.
This Privacy Policy ("Policy") applies to the 77xo website and all services included within it. The Policy describes what information we collect, how that information is used, with whom it may be shared, and what rights you have regarding your information.
This Policy applies only to users aged 21 or older. We do not knowingly collect any information from minors.
What Information We Collect
77xo may collect the following types of information from various sources:
Information You Provide Directly
Information you provide during account registration or when contacting us:
- Full name
- Email address
- Mobile number
- Date of birth (for age verification)
- Identity document details (for identity verification)
- Payment-related information (bKash, Nagad, Rocket, etc.)
Automatically Collected Information
Collected automatically when you use our platform:
- IP address and device information
- Browser type and version
- Page visit history and timestamps
- Information from cookies and similar tracking technologies
- Transaction history and gameplay data
Information from Communications
Information received when you contact our support team:
- Live chat conversation records
- Email message content
- Details of complaints or requests
- Troubleshooting information
Verification-Related Information
Documents collected for identity and age verification purposes:
- National ID (NID) or passport copy
- Proof of address documents
- Payment method verification documents
- Self-exclusion or responsible gaming related information
How We Use Your Information
77xo uses the information collected from you for the following legitimate purposes:
Service Operation & Improvement
- Creating and managing your account
- Processing transactions and completing deposits and withdrawals
- Analysing gameplay data to improve platform quality
- Identifying and resolving technical issues
- Testing new games and services
Identity Verification & Security
- Verifying user age and identity (KYC process)
- Preventing fraud, deception, and unauthorised access
- Ensuring compliance with Anti-Money Laundering (AML) policies
- Maintaining platform security and integrity
Support & Communication
- Responding to your questions and complaints
- Sending important account-related notifications
- Providing responsible gaming information and assistance
- Sending transaction confirmation messages
Analytics & Personalisation
- Conducting analysis to improve user experience and service quality
- Recommending games and content based on your preferences
- Monitoring overall platform performance
Information Sharing & Disclosure
However, information may be shared in the following limited circumstances:
Service Provider Partners
We work with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), data analytics, technology infrastructure, and customer support. These partners receive only the information necessary to provide specific services and are required to comply with our privacy standards.
Legal Obligations
In cases of court orders, government directives, or legal requirements, we may be required to disclose information to the relevant authorities. In such cases, we provide only the minimum information legally required.
Fraud Prevention & Security
To protect platform security, prevent fraud, or safeguard other users, limited information may be shared with security agencies or industry partners when necessary.
Cookies & Tracking Technologies
77xo uses cookies and similar technologies to improve your browsing experience and ensure platform functionality.
Essential Cookies
These are essential for maintaining your logged-in state, ensuring session security, and keeping core services running. Without these cookies, the platform will not function properly.
Analytics Cookies
Used to understand which pages are visited most and how users navigate the platform. This information helps improve service quality.
Preference Cookies
These cookies are used to remember your language preference, display settings, and other personalisation options, so your experience is more convenient on each visit.
Cookies can be managed from your browser settings. However, disabling essential cookies may affect some key platform functionality.
Data Security Measures
77xo has adopted industry-standard security measures to keep your information secure:
SSL Encryption
All data transmitted between your device and our servers is protected with SSL/TLS encryption.
Firewall Protection
Advanced firewalls and intrusion detection systems keep our servers and databases secure.
Access Controls
Only authorised staff can access the relevant information, and every access is logged.
Secure Backups
Regular encrypted backups ensure your information remains safe even in the event of a technical issue.
While we apply the highest security measures, it is not possible to guarantee complete security on the internet. We therefore ask you to keep your account password secure and to contact us immediately if you notice any suspicious activity.
Data Retention Period
77xo retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.
Information for Active Accounts
While your account is active, we retain all your account information, including personal details, transaction history, and communication records.
After Account Closure
Even after your account is closed, financial transaction records, KYC documents, and legal compliance information are retained for the period prescribed by applicable law. This retention is necessary for fraud prevention and the resolution of legal disputes.
Data Deletion
At the end of the designated retention period, data is securely deleted or anonymised in such a way that your identity can no longer be identified.
Your Rights & Controls
As a user of the 77xo platform, you have the following rights over your personal information:
Right to Access
You have the right to know what information we hold about you and to request a copy of that information.
Right to Correction
If any information we hold about you is incorrect, you have the right to request that it be corrected. Providing accurate information helps ensure proper service delivery.
Right to Deletion
In certain circumstances (such as when the purpose of the service has been fulfilled and there is no legal obligation), you may request that your information be deleted.
Right to Restrict Processing
In some circumstances you may request that processing of your information be limited, though this may affect service delivery.
Protection of Minors
77xo's services are intended solely for individuals aged 21 or older. We do not collect personal information from minors, and they may not use our platform.
Age Verification Process
We verify age at the time of account registration. If we ever become aware that a user is under 21, we will immediately suspend that account and delete any information collected. If you believe a minor is using our platform, please contact us.
Policy Changes & Updates
77xo may update this Privacy Policy from time to time. If significant changes are made to the Policy, we will notify you in the following ways:
Change Notifications
- A notification will be displayed after you log in to the platform
- You will be informed of the changes via your registered email address
- The "Last Updated" date at the top of this page will be changed
Continuing to use the platform after any changes will be considered as your agreement to the new policy. If you do not agree with any changes to the policy, you may close your account and contact us.
Privacy Contact
Contact us for any questions, concerns, or requests regarding the privacy policy:
Live Chat Support
Our live chat support is available 24 hours a day, 7 days a week. Assistance is available in both Bengali and English. Use live chat for immediate help with urgent privacy matters.
Email Support
Email us for detailed questions or formal information requests:
Emails in both Bengali and English are accepted.
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